Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Key Responsibilities

• Welcome and check in/out guests in a friendly and efficient manner

• Respond to guest inquiries, requests, and concerns promptly through Concerto

• Process payments and reconcile daily transactions

• Complete nightly audit reports and balance revenue postings

• Prepare daily financial summaries and distribute reports to management

• Ensure the safety and security of guests and property during overnight hours

• Maintain cleanliness and organization of the front desk area

Qualifications

• Previous hotel front desk or customer service experience preferred

• Basic accounting or cash-handling experience is a plus

• Strong attention to detail and organizational skills

• Ability to work independently and manage time effectively

• Comfortable using property management systems (PMS) and basic computer software

• Excellent communication and problem-solving skills

• Must be dependable and punctual

What We Offer

• Competitive pay

• Employee discounts at IHG Hotels

• Opportunities for growth and advancement

• Supportive team environment

Housekeeper – Holiday Inn Express

Job Type: Full-Time / Part-Time
Department: Housekeeping

About Us

Holiday Inn Express is committed to delivering a clean, comfortable, and welcoming experience for every guest. Our housekeeping team plays a key role in maintaining our brand’s high standards and ensuring guest satisfaction.

Position Summary

The Housekeeper is responsible for cleaning and maintaining guest rooms and public areas to provide a pleasant and safe environment. This role requires attention to detail, a positive attitude, and the ability to work independently and as part of a team.

Key Responsibilities

• Clean, sanitize, and refresh guest rooms according to brand and hotel standards.
• Change linens, make beds, replace towels, and restock amenities.
• Clean bathrooms, including toilets, showers, sinks, and mirrors.
• Dust, vacuum, and maintain cleanliness in all assigned areas.
• Report maintenance issues, lost and found items, and room status updates.
• Maintain housekeeping carts, storage areas, and equipment.
• Follow proper sanitation, safety, and cleaning protocols.
• Provide friendly, courteous service to guests when encountered.
• Ensure compliance with IHG brand cleanliness standards.

Qualifications

• Previous housekeeping or janitorial experience preferred, but not required.
• Strong attention to detail and organizational skills.
• Ability to work in a fastpaced environment.
• Ability to stand, walk, and lift up to 25 lbs throughout the shift.
• Reliable, punctual, and able to work with minimal supervision.
• Flexible availability, including weekends and holidays.

What We Offer

• Competitive pay
• Opportunities for advancement
• Employee discounts at IHG hotels
• Supportive and teamoriented work environment
• Training provided